You are always there to answer questions and keep me informed.
Roy M, Spokane Valley
What I like is knowing that I can pick up the phone any time and speak directly to my agent and I know she always has time for me and will answer my questions for me.. I also like knowing that I feel a personal conection with my agent. (Kellee)
Ron C, Spokane, WA
Always answering my questions to your full ability. Making me feel like I'm not just another number in your system. (Kellee)
Alexandra H, Spokane Valley
Took information on my problem and said she would call back. I got a call back within an hour and the problem was handled. (Christina)
Julie J, Castro Valley, CA
Christina always goes above and beyond to help! She's amazing!!!
Tiffany L, Spokane, WA
I like Kellee she has always done a good job for me as with the resto f the people in the office
Jack G, Spokane, WA
Good rates, excellent customer service from Kellee
Glenda E., Spokane Valley, WA
You’re local first and foremost. You're always just a phone call, or a hop skip and jump away when we need you. And always checking to see if our coverage is what suits our needs the best
Excellent service. Very responsive and prompt. Nick went out of his way to help us reduce insurance costs
Sharat A., Lake Oswego, OR
My agent Christina is incredible. She always goes the extra mile to make sure my insurance needs are met.
Torrance Graham, Spokane Valley, WA
Kellee has done a wonderful job working with us. And we look forward to doing business with her in the future.
Rene Harris, Mead, WA
Excellent customer service. When we encountered registration/licensing issues after moving across country and cancelling insurance in our previous location, Ryan and his team immediately jumped through all the extra hoops that state required and kept us up to date on the progress. What could have taken many days was resolved right away.
You can get insurance coverage just about anywhere these days, but finding great service and consistent communication is far more difficult. We definitely recommend
Carrie T, Lynnwood, WA
I love working with Nick at Empire Insurance! He has helped me save money and find the right insurance for my business as well as for my personal insurance. He is friendly and professional. I highly recommend working with Nick!
Chelsea A, Happy Valley, OR
Very helpful and friendly, Kellie has went of her way to help me with my needs
Heidi Hansen, Spokane Valley, WA
The personal approach always very attentive to your needs. We are very very happy with you. Thank you so much
Marc Antaya, Spokane Valley, WA
Ryan has been my agent for years and recently he went above and beyond my expectations. I had a fire and the nationwide recommended company that was supposed to do the remodel closed their shop after they took my money. I didn't know what to do so i called Ryan, he was out of town and still instantly went to work. Within a few hours he had contacted the right people to help me and I have already been reimbursed for my loss by Nationwide. I was very worried that I would be liable for the stolen money, thank you so much Ryan!
Michael H., Mercer Island, WA
Glad I made the call to Empire Insurance Brokers when I was shopping around for insurance, Ryan was a huge help
We had our Auto insurance with Empire Insurance Brokers when we lived in WA. Ryan was very knowledgeable and extremely attentive with our claim due to an accident for which we were not at fault. It was resolved quickly with no hassle! Ryan is a great resource to have on your side!
Thank you Ryan for the great service and the help I received trying to the decide what policy was best for me it has helped tremendously and I want to let you know it did not go unnoticed. Thank you again, I do believe that I finally found someone I can trust!
I have been with a different company for the last 9 years and Ryan helped make the transition very easy. He gave me several different quotes to make sure I was getting the coverage I wanted and needed. I didn't have any issues with my home policy being set up and my lien holders being updated on the new coverage. I would highly recommend this agency.